Shipping & Returns
Orders will be dispatched within 24 hours of placing your order. Our warehouse is based in Melbourne, Australia, so shipping times may vary depending on your location. Please note that all orders received after 1pm on a Friday and over the weekend are processed the following Monday.
(3-4 business days)
(1-2 business days)
|All Orders||FREE Over $50||$15.00|
International customers can browse the site and check-out in AUS Dollars.
Please note RAEF The Label cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian regulations, we are prohibited by law from marking any orders as a ‘gift’.
All Other Countries
| STANDARD SHIPPING
(6-27 business days)
Returning an item
This policy applies to all purchases made online at raefthelabel.com.au.
If for any reason you are not happy with your purchase you can exchange your (full priced) item within 14 days from the date of purchase.
Full Priced Items
We stand by the products we carry at RAEF The Label and we are confident you will love your purchase too. If for any reason you are not satisfied or have changed your mind about your online purchase, you are eligible for an exchange or you can receive an online credit. We are unable to refund your purchase unless the item is deemed faulty.
Please note, RAEF The Label is unable to refund or credit the cost of shipping.
Items that have been marked down or are purchased during a promotional sale using a coupon code or discount applied at checkout (eg Black Friday, Flash Sale) are not eligible for an online credit. Please note, RAEF The Label is unable to refund or credit the cost of shipping. All products marked as Sale or Final Sale are not eligible for returns, exchanges, refunds or online credits. Unless the item is deemed as faulty.
All promotions fall under our 'sale item' returns policy.
Final Sale Items
All products marked as Final Sale are not eligible for returns, exchanges, refunds or online credits. Unless the item is deemed as faulty.
Ensure the conditions of exchange listed above have been met.
Submit your exchange here.
Add your order number and email address, click ‘Create an Exchange’.
Fill in our exchange form including the exchange type, quantity of items you are exchanging and reason. Please note that sale and full price returns must be submitted separately.