Shipping & Returns

SHIPPING

Orders will be dispatched within 24 hours of placing your order. Our warehouse is based in Melbourne, Australia, so shipping times may vary depending on your location. Please note that all orders received after 1pm on a Friday and over the weekend are processed the following Monday.

 

  Australia Post
STANDARD SHIPPING

(3-4 business days)
Australia Post
EXPRESS SHIPPING

(1-2 business days)
All Orders FREE $15.00

  

INTERNATIONAL SHIPPING

International customers can browse the site and check-out in AUS Dollars.

Please note RAEF The Label cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian regulations, we are prohibited by law from marking any orders as a ‘gift’.

 

All Other Countries

 STANDARD SHIPPING

(6-27 business days)
All Orders $15.00

 

PROCESSING TIMES

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Friday 1pm will be processed and shipped within 24 hours.

Orders placed after 1pm Friday, a public holiday or over the weekend will be shipped on the following business day.

PRE-ORDERS

Items available for pre-order will be shown on the product page along with the anticipated ship date. 

All pre-orders require full payment on purchase. If you wish to cancel your order before the ship date, you may do so by contacting customercare@raeflabel.com.au.

If your order contains a combination of pre-order items and in-stock items, RAEF The Label is unfortunately unable to split orders and ship available items first. If you wish to purchase pre-order items and available items, we recommend placing a separate order for each.

Please note, if you wish to return a pre-order item for an exchange or refund, you will have 14 days from the date of purchase to request your return via our online returns portal here.

Returning an item

This policy applies to all purchases made online at raefthelabel.com.au.

Full Priced Items
All items that have been purchased at full price or by pre-order are eligible for a full refund or online credit, when returned within 14 days from your date of purchase.

Please note, RAEF The Label is unable to refund or credit the cost of shipping.

Sale Items
Items that have been marked down or are purchased during a promotional sale using a coupon code or discount applied at checkout (eg Black Friday, Flash Sale) are eligible for an online credit. Note, RAEF The Label is unable to refund or credit the cost of shipping. Online credit is valid for 12 months from date of issue. RAEF The Label does not offer refunds or exchanges on any Sale items purchased online unless deemed faulty.

All promotions fall under our 'sale item' returns policy.

Final Sale Items
All products marked as Final Sale are not eligible for returns, exchanges or refunds, unless the item is deemed as faulty.

ONLINE RETURNS

1

STEP 1

Ensure the conditions of return listed above have been met.

2

STEP 2

Submit your return here.

3

STEP 3

Add your order number and email address, click ‘Create a Return’.

4

STEP 4

Fill in our returns form including the return type, quantity of items you are returning and return reason. Please note that sale and full price returns must be submitted separately.